How can we help you?

Delivery is free of charge for orders of €500 or more. For orders under €500 (excluding orders for fabric samples), delivery costs €40.

We deliver to your door with appointment delivery.

The installation of the products is the responsibility of the customer and all necessary parts are included in the packaging. An adult can do the installation in an average of 20 minutes without tools. We still recommend 2 people to do it together quickly and with a lot of fun.

All Normod products are supplied with installation brochures. You can obtain detailed information and instruction videos on installation via the QR code in our brochures or here.

We strongly recommend watching the videos BEFORE installation.

You can track the current status of the Normod seats you are eagerly waiting for by entering your order code and the phone number you used to place the order, here enter.

Your products will be delivered within 2 weeks on average. If you want a special module combination that is not in stock, it can take up to 6 - 8 weeks. When your product is ready, we will deliver it packed to your home. While your products are being prepared, we will send you a live tracking link. You can follow the process of your product through the link. Once it is packed and on its way, you will receive an estimated delivery day. We will call you a day in advance to schedule an appointment and let you know the estimated arrival date. We will also call you 1 hour before arrival to let you know!

If your order has not been received within the stipulated time period, you can here first enquire about the current status of your order.

You can contact us at +49 15735995321contact us, to check the status of your order.

We are at your side to solve your problem!

With pleasure!

Detailed installation instructions and videos can be found in the installation brochure that came with your products or here.

We strongly recommend watching the videos. You can contact us at +49 15735995321 call or send an e-mail to info@normod.de send an e-mail. You may get stuck on small details, but the solution will surely be very simple.

We are here for you when you need support.

We prepare our products with measurements accurate to the millimeter and we deliver only after quality control. However, we may have a small margin of error. If you take a photo of the product and send an email to info@normod.de to identify the problem, we will be glad to help you immediately.

Note: When developing our products, we place great emphasis on wearing comfort. Since very high fiber and high elastic premium sponges are used, the seams may not be in the form of straight lines. However, if you contact us, we will be happy to help you.

While the warranty period for a standard piece of furniture is 2 years, we can increase it to 5 years for Normod thanks to the perfect combination of design, quality and workmanship.

The chair Normod has a 5-year material warranty. This warranty applies to the skeleton, the sponge and the steel spring system. The fabric is excluded from this warranty because it wears out through use. Deformations due to improper use (fall, impact, breakage, damage, tearing, etc.) are also not covered by the warranty.

The scope of the warranty is subject to verification by Normod. If you believe that there is a manufacturing defect within the above scope, you can contact us immediately at +49 15735995321 contact us or send an e-mail to info@normod.de send.

In cases such as incorrect assembly, repair without the knowledge of Normod, sale of the product to a second buyer, use of the product outside the home, use of the product in a humid environment, the warranty will be void.

With Normod 's customizable size, fabric and foot options, you can create thousands of combinations.

If you would like to create combinations that are not available on the website, you can call us at +49 15735995321 call or send an e-mail to info@normod.de send.

Because the chair's fabrics are upholstered, we cannot provide a color/fabric change service after you put your chair to use.

The changes you make after your order has gone into production will affect the delivery time.

If you would like us to send you free samples of Normod fabrics, please click here. here.

You can choose your Normod from 2 different legs (conical or cylindrical) and color options. After you put your sofa into use, you can order a leg in a different color and insert the new legs.

All Normod products consist of 1', 1.5', 2', 3', rest, corner and arm modules. All module combinations may not be available on the website. However, you can add and remove different modules in the type and quantity you desire. Our modular solutions are also suitable for sizes that are not listed on the website. For these solutions you can call us at +49 15735995321 call or send an e-mail to info@normod.de send.

Yes. If your product is not yet on its way to you, you can cancel at any time and receive your refund immediately. You can request your cancellation via this form request.

We are very sorry that we could not provide you with a perfect experience. With this form you can submit a request for return. We will initiate the approval process once we receive your request.

Once we receive your return form, we will call you to initiate the return process. We accept your return with understanding if the product has no deformation due to improper use (fall, impact, breakage, deterioration, crack, etc.). We ask you to provide some detailed photos of the product so that we can facilitate your return and ensure a smooth return.

Once the product you are returning is received in full, your return will be processed and your payment made up to that point will be refunded within 1 week. The whole return process will be completed within 10-15 days on average and your payment will be refunded.