Roa Bank - Bouclé

We have a 30-day returns policy, which means you have 30 days from the date you receive the item to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@normod.de. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@normod.de.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and rectify the problem.

Exceptions / non-returnable items
Certain types of items cannot be returned, e.g. perishable goods (such as food, flowers or plants), custom-made items (e.g. special orders or personalised items) and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for clearance items or gift cards.

Exchange
The quickest way to ensure you get what you want is to return the item and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you as soon as we have received and checked your return and let you know whether the refund has been approved or not. If so, your refund will be automatically transferred to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.